Turnaround, Quality & Security

• Turnaround Time
  The turnaround time for a scan job depends on the number of forms and on the number of scan jobs in the queue. Course-related tests, grades, and course evaluations take precedence over other jobs.

• Pick-up
  You may choose to wait for your job or come back at a later time. Upon request you may receive a receipt of your job.

  • If waiting in lobby once your job(s) is complete the CAT staff member will call the professor/runner's name to return job(s).
  • If you decide that you would like to come back later you will receive an e-mail confirmation when your processed exams are ready for pick-up from UCC.
  • Please note that you will need your receipt or a photo id to pick up exam results.
    
    
• Quality Assurance
  For tracking purposes, Assessment & Testing keeps complete records of all job-related information, including dates and times of job intake, scanning, and return. Data files and reports are routinely checked for obvious errors and problems. If the customer detects irregularities in the scanning or reporting of forms, please contact Assessment & Testing.
  
  

• Security and Confidentially
  To assure confidentiality of materials and integrity of the process:

  • Materials are handled exclusively by designated Assessment & Testing personnel and are never left unattended.
    
    
  • Access to the Assessment & Testing office is restricted. A security system protects against intrusion after hours.
    
    
  • Customers with highly sensitive materials are encouraged to remain present during scanning for added security.
    
    
  • The results of a scan job can only be picked up by the main contact person or a designated runner. The job receipt and ID must be presented at time of pickup.
    
    
  • All materials are treated as confidential.
    
    
  • CAT will not adjust, delete, or modify information on a KEY. Please ensure all information is accurate before requesting scanning.
    
    
  • Do NOT include a hard copy of the actual paper test.